Returns and exchanges
For orders to the UK, Ireland and the rest of the world (except the Netherlands and Belgium):
You can return your online purchases within 14 days of receiving them. The items must be undamaged, unworn, and in their original packaging with attached labels.
Step 1: Register your return online on our website: www.air-force.nl (exchanges are unfortunately not possible. You can place a new order).
Step 2: Place the items you wish to return, along with the delivery note, in the bag/box, preferably in the original packaging. Note: Without the delivery note, we cannot process your return!
Step 3: Seal the bag/box and send the package with a carrier of your choice. Keep the shipping label with the tracking code safe.
Return shipping costs are at your expense. Processing a return can take up to 10 days. Once your return is processed, the refund amount will be credited to your account as soon as possible.
Questions? Check our FAQ on our website or contact us by email at webshop@air-force.nl or by phone at +31 88-8802499.
For orders to the Netherlands and Belgium:
You can return your online purchases within 14 days of receiving them. The items must be undamaged, unworn, and in their original packaging with attached labels.
Step 1: Register your return online on our website: www.air-force.nl (exchanges are unfortunately not possible. You can place a new order).
Step 2: Place the items you wish to return, along with the delivery note, in the bag/box, preferably in the original packaging.
Note: Without the delivery note, we cannot process your return!
Step 3: Seal the bag/box and stick the provided return label over the old shipping label. Drop the package at the nearest PostNL point. Keep the shipping label with the tracking code safe.
Return shipping costs are at your expense. You do not need to pay when dropping off the package. We will deduct the return shipping costs (€6.95) from the refund amount.
Processing a return can take up to 10 days. Once your return is processed, the refund amount will be credited to your account as soon as possible.
Questions? Check our FAQ on our website or contact us by email at webshop@air-force.nl or by phone at +31 88-8802499.